RETURN POLICY

LZ HAIR IS HERE TO HELP ..

We are pleased to accommodate returns and exchanges within 14 days on all sets that have not been opened, worn, or tampered with.  If your Iconic Color is not your perfect match, please e-mail us at [email protected] to initiate your return and we will be more than happy to assist you further.

 

HOW DO I MAKE A RETURN?

Easy: e-mail us at [email protected] and let us know your order number.  We will then provide you with instructions and a return address to ship your product(s) back.  All returned items will be inspected to see if you qualify for a refund, as opened merchandise will not be refunded. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.



WHAT IS THE RETURN PERIOD?

We will provide a refund on unopened hair extensions or products within industry leading fourteen 
(14) days of the date that you receive your order.
 
 

WHY ARE LZ HAIR EXTENSIONS NON-RETURNABLE IF OPENED?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers. 
We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.

 

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because LZ Hair will not be responsible for lost returns. Note: please if you order international indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.



MAY I RETURN MY LZ HAIR EXTENSIONS WITHOUT CONTACTING YOU?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.



WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened or used. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Some financial institutions can take up to 5 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.


HOW MAY I CONTACT YOU?

You may contact us by e-mail at [email protected]
The LZ Hair Support team operates seven days a week, 24 hours a day. 
We always guarantee a response within 24 hours and will be happy to help you!


LZ HAIR
VAN BOSHUIZENSTRAAT 435
1082 AR AMSTERDAM
THE NETHERLANDS