return policy
We understand that sometimes a product might not be the perfect fit. That's why we offer returns within 14 days of receiving your order, provided the product has not been opened, used, or tampered with in any way.
If your purchase from Laura Zeeuwen doesn't feel like the perfect match, you can request a return through our return portal.
How Do I Make a Return?
Returns are easy. Simply visit our return PORTAL.
Follow the instructions to submit your return request and receive your return label.
What Is the Return Period?
Returns are accepted within 14 days of delivery for unopened and unused items in original packaging.
When Will I Receive My Refund?
Once we have received and inspected your returned product(s) and confirmed they are unused and in original condition, we will issue a full refund to your original payment method. Processing may take up to 5 business days, depending on your bank's processing time.
Why Can't Opened Products Be Returned?
For hygiene and safety reasons, we do not accept returns of opened or used products. This applies to all items sold on our website, ensuring the safety and satisfaction of all our customers.
Do I Have to Pay for Return Shipping?
Yes, customers are responsible for the cost of returning the item. The return portal will guide you through the process and show applicable costs.
For international returns, please mark the package with "RETURN, NO DUTIES" to avoid customs charges.
Can I Return My Order Without Using the Portal?
No, all returns must be registered through our return portal. This ensures proper handling and fast processing of your refund. Returns sent without using the portal may not be accepted.
Need Help?
Feel free to contact us at info@laurazeeuwen.com
Our support team is available 7 days a week and responds to inquiries within 24 hours.